FAQs

We want to make shopping on our site as easy as possible by providing you with excellent products and answers to all of your questions. If you have a question about our site, chances are it's answered in the Frequently Asked Questions listed below. If you don't find an answer to what you're looking for, then send an email to our Customer Service department.

1. How quickly can I get my order?
2. Do you ship C.O.D.? (Cash on Delivery)
3. Has my order been shipped?
4. How do I get a catalog?
5. Is my item in stock?
6. Do you have special pricing for schools or other customers?
7. Where are you located?
8. Will I have to pay tax on my order?
9. What is your return policy?
10. What are your shipping costs?
11. Can I change the theme on an imprinted item to match our theme?
12. Is "just wording" on an imprinted item considered a special design?
13. What are your minimums
14. Is the Apple Advertising web site secure?
15. If I see $0 pricing on your site, does that mean that I can receive the product for free?
16. What designs do you offer for personalizing products?
17. How do I check the status of my order?

1. How quickly can I get my order?
In-stock "BLANK" items will ship within 48 hours, if possible, after we process your order. Most orders take two to four business days (from the time they are received) to ship. You may select overnight shipping for an additional charge; you will then receive your order 48 - 72 hours from the time it is processed. Overnight shipping does not apply to custom-imprinted items. "Custom-imprinted" production times vary from two to four weeks, plus shipping time depending on the product. CLICK HERE TO SEE MORE SHIPPING DETAILS.

2. Do you ship C.O.D.? (Cash on Delivery)
No, we do not offer C.O.D. shipments.

3. Has my order been shipped?
Before you contact us, please check the following:

• Click on the Order Status link, and enter your last name and invoice #. You will be emailed or contacted concerning product ship date.
• Ask others – school receptionist, school secretary, janitorial services or loading dock - if they have received your boxes. We find that 99% of the "missing" orders are somewhere in the school or building waiting for the recipient.
• If you have received one box that has a packing list that shows other items shipped separately, please wait one to two days as many shipments do become separated and arrive at different times.

We always endeavor to ship all your items the instant they are available. This may result in multiple shipments if an item is backordered. Custom printed items will also be shipped separately from stock items.

Does your packing list show a temporary backorder? If so, you will receive that item as soon as it is available. If there is a problem in meeting your event date, we will contact you by phone, fax or e-mail.

Custom items will ship in the specified time period. If there is a concern (i.e. we need more information from you), we will contact you. Our in-house production tracking system monitors your order to ensure an on-schedule delivery.

4. How do I get a catalog?
We enjoy expanding our customer family, so we are always happy to send catalogs to potential friends. Just click on Catalog Request and enter your mailing information or write, fax or call us with your name, address, and where you heard about our catalog. We'll promptly send a catalog (only one catalog per address please). Please allow seven to 14 days to receive your catalog. If you do not wish to receive our catalogs any longer, please send us your name and address. If you have friends who may want to receive a catalog, let us know.

5. Is my item in stock?
Apple Advertising offers thousands of items, so there will be instances when we are temporarily out of an item. We strive to give fast confirmation of stock availability from our Customer Service Department. Also, when you fax an order on our site, we will notify you if the item you have ordered is out of stock.

6. Do you have special pricing for schools or other customers?
Our catalog pricing is standard for all customers and provides you the lowest prices available – Guaranteed. If not, just show us the lower price offered to you and within reason, will adjust our price lower.

7. Where are you located?
Our Business Office is located in Spring, Tx.

Apple Advertising
61 W. Night Heron Pl.
Spring, Tx.  77382

Toll Free Phone: 1-877-mytshirt (877-698-7447)
Fax: 936-271-9760

8. Will I have to pay tax on my order?
 Sales tax of 7.25% will automatically be added to your order total on your order form during the invoicing process. If your items are being shipped anywhere other than the state of Texas, no tax will be charged. If your organization is tax exempt, please include your tax ID number. 

9. What is your return policy?
All non-imprinted merchandise is guaranteed against defects in materials and workmanship. Next, send us an e-mail below with full details about your return, including the Item Number, invoice # and other details. We will in return send you a Return Authorization code which is required for all returns! All claims for returns must be made within 15 days from receipt of your order. We will credit you, excluding delivery charges, less a 15% handling charge. Custom imprinted items may not be returned. We cannot ship on approval or take back "left-over" merchandise. All returned merchandise must have a letter of explanation including the invoice number, organizations name and the original shipping address ENCLOSED INSIDE THE BOX. Health regulations prohibit the return of any apparel. For returns originating outside the U.S., please mark on the box "U.S. goods being returned."

10. What are your shipping costs?
We charge our customers whatever UPS or other carriers charge us.

11. Can I change the theme on a "sample" imprinted item to match our theme?
Absolutely! Prices for imprinted items include your wording and / or Logo.

12. Is "just wording" on an imprinted item considered a special design?
When imprinting any of our items, wording is considered a special design, but sometimes you will not be charged a screen charge. You will be notified if a set-up charge applies.

13. What are your minimums?
On our much of our website, each item will state the normal minimum quantity available. If you need less than minimum please contact us. In many cases (but not all), we can print less than minimum specified. However there is a slight charge for this service.

14. Is the Apple Advertising website secure?
 Apple Advertising is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure transaction of funds and other information. We do not share any information that has been given to us by you, our customers. We want you to feel confident when ordering from Apple Advertising, and we are doing everything we can to continue to operate in a secure manner, but if you have any other questions concerning payment security, please feel free to e-mail us at Customer Service.

15. If I see $0 pricing on your site, does that mean that I can receive the product for free?
At Apple Advertising, we are always striving to offer the most current technology, the most popular products and the best pricing. Doing this requires frequent changes and upgrades to our site. During these changes, we sometime experience technical difficulties with our products and/ or pricing. Please be patient with these changes and e-mail or call our Customer Service Department with any pricing or product problems that you may find – including products being offered for $0. Even though you may see the product at this incorrect price, we will not be able to sell any of our products at $0.

16. What typestyles do you offer for personalizing products?
Click here to see our selection of typestyles! Click to see our selection of  MASCOTS. Look at some of out sample Artwork Designs.

17. How do I check the status of my order?
You will be notified by phone, fax or email after we receive your inquiry on the status of your order. Click on order status to email us for a status check.